Plan Your Visit - Arkansas Methodist Medical Center

Plan Your Visit to AMMC

Helpful information for patients, families, and visitors

Whether you’re preparing for a scheduled procedure or visiting a loved one, this guide is designed to make your time at Arkansas Methodist Medical Center as smooth and comfortable as possible. Below, you’ll find practical details on everything from admissions and visiting hours to parking, cafeteria options, and patient rights. If you have additional questions, please don’t hesitate to contact us directly.

Need help or have questions?

Call us at (870) 239-7000 and we’ll be happy to assist.

Before You Arrive

What to Bring and How to Prepare

We want your stay at Arkansas Methodist Medical Center to be as comfortable and safe as possible. Before arriving, please bring only essential personal items, including:

Robe, nightgown or pajamas, slippers
Toiletries (toothbrush, toothpaste, comb, etc.)
Reading or writing materials
Glasses, contact lenses, or dentures (in a protective case)
Insurance cards and photo ID

Please do not bring valuables or electrical appliances (battery-powered devices are permitted). Maternity patients should also bring an outfit for the baby to wear home.

TV service is free, and you may request to opt out of the complimentary admissions kit by informing your nurse.

Advance Directives

Your Rights, Your Wishes

At Arkansas Methodist Medical Center, we honor your right to make decisions about your medical care. Advance directives allow you to share your healthcare preferences in writing before you are unable to do so.

There are two main types of advance directives:

Living Will: States the kinds of medical treatments you do or do not want if you are seriously ill or unable to communicate.
Healthcare Agent/Proxy: Designates a trusted person to make decisions on your behalf if you’re unable to do so.

Upon admission, we will ask whether you have an advance directive and if you have wishes regarding organ donation. These questions are required by law and help us ensure your care aligns with your values.

Do Not Resuscitate (DNR) Orders

Understanding Your Rights and Medical Decisions

Arkansas Methodist Medical Center honors the rights of patients to make informed decisions about their medical care, including the choice to forgo resuscitative efforts in the event of a cardiac or respiratory arrest.

Unless there is a signed “Do Not Resuscitate” (DNR) order in your medical record, all patients will receive full resuscitative measures. A DNR order is only written after thoughtful discussions between you and your physician, and, when appropriate, your family. If a DNR is in place, we will continue to provide comfort measures and pain relief to support your quality of life.

If you are being transferred to AMMC from another facility with an existing DNR order, please ensure the proper documentation accompanies you so that your wishes can be upheld.

If you have questions or wish to discuss a DNR order, please speak with your physician or contact our Social Services Department at 870-239-7153.

Financial Assistance

Help When You Need It Most

At Arkansas Methodist Medical Center, we believe everyone deserves access to quality healthcare—regardless of their ability to pay. That’s why we offer a Financial Assistance Program for patients who are uninsured, underinsured, or facing unexpected medical costs.

Our program helps eligible individuals reduce or eliminate hospital bills based on income and family size. We follow clear, non-discriminatory guidelines to determine assistance levels, and each case is handled with care and confidentiality.

To apply for financial assistance:
Please download and complete the Financial Assistance Application (PDF) and return it to the AMMC Business Office. If you need help or have questions, call us at 870-239-7133.

For full eligibility details, covered services, and program guidelines, please review the Financial Assistance Policy.

We’re here to support you—before, during, and after your care.

Insurance and Billing

What to Know Before and After Your Stay

Understanding your insurance coverage and financial responsibilities helps ensure a smooth experience at AMMC. Our admissions and billing staff are here to assist you at every step.

Before Your Visit:

Bring your insurance card(s) and photo ID.
Verify that Arkansas Methodist Medical Center and your physician participate in your insurance network.
Contact your insurance company prior to admission to confirm coverage, pre-certification requirements, and second opinion rules.
Be aware that many managed care plans (including HMOs) require authorization for certain services.

During and After Your Stay:

AMMC will bill your insurance provider directly when possible, once coverage is verified and forms are completed.
If admitted through the Emergency Department, you or a representative should notify your insurance provider as soon as possible.
If additional forms or verification are needed, you may be contacted by our billing office.

A Word About Payment:

Any co-pays, deductibles, or non-covered services will be billed to you after insurance has processed the claim.
Financial counselors are available to discuss payment options or connect you with our financial assistance program.

For questions about your insurance or bill, please contact the AMMC Business Office at (870) 239-7133.

Parking and Security

Safe, Convenient Access to the Hospital

Arkansas Methodist Medical Center provides ample parking for patients, visitors, and staff. Handicapped spaces are clearly marked and located near building entrances for easy access.

Parking Locations:

Front lot (Main Entrance beneath the Herget Atrium)
Across the street from the hospital
Behind the hospital near the Emergency Department entrance

Hospital Entrances:

Main Entrance: Open daily from 5:00 a.m. to 11:00 p.m.
Emergency Department Entrance: Open 24/7

Security Measures:

AMMC maintains 24/7 security coverage with frequent rounds inside the hospital and on the grounds. Your safety is our priority at all hours of the day and night.

AMMC is Smoke Free

A Healthier Environment for All

Arkansas Methodist Medical Center is a smoke-free campus in compliance with Arkansas Act 134, which prohibits the use of tobacco products in and around hospitals. This policy reflects AMMC’s commitment to the health and safety of our patients, visitors, staff, and community.

Smoking is not permitted anywhere on hospital grounds—including parking lots, sidewalks, and outdoor areas. This policy applies to all tobacco and smoking products, including cigarettes, cigars, pipes, and vaping devices.

Need Help Quitting?

If you’re ready to stop smoking, resources are available to support your journey:

American Cancer Society: www.cancer.org or call 1-800-ACS-2345
American Lung Association: www.lung.org

We appreciate your cooperation in helping us maintain a safe, healthy, and healing environment.

Your Health Care Team

Meet the People Caring for You

During your stay at Arkansas Methodist Medical Center, you’ll be cared for by a dedicated team of professionals who are committed to your well-being. In addition to your physician and nurses, your care team may include:

Radiology and laboratory technicians
Therapists (physical, occupational, speech)
Pharmacists
Food service and dietary staff
Environmental services and maintenance teams
Social workers and case managers
Business office and administrative staff
Volunteers and pastoral care providers

All AMMC staff wear clearly marked identification badges. If you’re ever unsure of someone’s role, feel free to ask. Your comfort, safety, and understanding are part of the healing process—and we’re here to support you every step of the way.

Name Bands

Helping Us Keep You Safe

For your safety and to ensure accurate care, all patients at Arkansas Methodist Medical Center receive a name band upon admission. This band helps identify you during treatments, tests, and medication administration.

Please wear your name band at all times during your stay.
If it becomes damaged or is removed for any reason, notify your nurse immediately so a replacement can be provided.
Staff members are trained to check your name band before any procedure, medication, or care service.

This simple step plays a vital role in delivering safe, personalized care.

Medications

Keeping Your Treatment Safe and Accurate

For your safety, only take medications that are provided by your nurse during your stay. These medications are ordered by your physician and carefully managed by our pharmacy team.

Do not bring medications from home. If you have them with you, inform your nurse immediately so they can be documented and stored if necessary.
Let your care team know about all medications you take at home, including over-the-counter drugs, vitamins, and supplements.
If you have any questions about the medications you’re being given, please ask your nurse or physician.
Our pharmacy staff and nursing team are available to explain your medication plan and ensure you understand what you’re taking and why.

This process helps us avoid potential interactions, allergic reactions, and duplication of medications.

Telephones

Stay Connected During Your Stay

Each patient room at Arkansas Methodist Medical Center is equipped with a personal telephone so you can stay in touch with friends and family throughout your stay.

To receive calls, friends and family should dial 870-239-7XXX, replacing “XXX” with your room number.
Outgoing local calls can be made by dialing 9, waiting for a dial tone, and then entering the number.
Long-distance calls require a calling card or collect call. Dial 9 for an outside line, then follow your card’s instructions or dial 0 for operator assistance.
If you experience any issues with your room phone, dial 0 to reach the hospital operator.

Please note: Long-distance service is not available from patient rooms unless using a calling card or collect call option.

Dining Options

Meals for Patients and Guests

Arkansas Methodist Medical Center provides nutritious, well-balanced meals prepared under the supervision of a registered dietitian and food service professionals. Whether you’re a patient or a visitor, we strive to make your dining experience convenient and enjoyable.

Patient Meals

Each morning, you’ll receive a menu to select your meals for the following day. Meals are tailored to your physician-prescribed diet, and our dietary staff can accommodate special requests, including vegetarian and kosher meals. If you need help selecting your meals, a nurse or food service representative is happy to assist.

Guest Trays

Guests may request a meal to be delivered to the patient’s room for an additional cost. Please speak with a nurse to make arrangements.

Hospital Cafeteria

Visitors are welcome to dine in the hospital cafeteria, located on the basement level. The cafeteria is open for lunch from 11:30 a.m. to 1:30 p.m. daily

Beacon’s Deli

Located on the second floor, Beacon’s Deli offers a variety of sandwiches, grilled items, soups, and salads. The deli is open Monday–Friday from 7:00 a.m. to 7:00 p.m. (The grill closes at 6:30 p.m.)

To place a to-go order, call 870-239-7426.

View This Week’s Beacon’s Deli Menu

ATM Access

Convenient On-Site Banking

For your convenience, a 24-hour ATM is located in the main lobby on the first floor of Arkansas Methodist Medical Center. It’s available anytime you need cash for the Gift Shop, Cafeteria, or Beacon’s Deli.

Spiritual Care

Support for Your Spiritual and Emotional Well-Being

At Arkansas Methodist Medical Center, we care for the whole person—mind, body, and spirit. If you would like spiritual support during your stay, we are here to help.

Clergy Visits

If you are affiliated with a local church, we will notify your minister or priest of your admission—unless you request otherwise. If you do not have a church affiliation but would like to speak with a clergy member, please let your nurse or the Director of Social Services know. We’ll make arrangements to connect you with someone who can offer comfort and prayer.

Chapel Access

The Marlin D. Jackson Chapel is located on the second floor of the hospital and is open 24 hours a day, 7 days a week. It offers a quiet space for reflection, prayer, or simply a moment of peace for patients, families, and staff.

Visitor Information

Guidelines for a Safe and Welcoming Visit

We know how important visits from loved ones are to the healing process. Arkansas Methodist Medical Center encourages family and friends to visit, while also ensuring that patient safety, comfort, and medical needs come first.

General Guidelines:

Visitors may be asked to step out during exams, treatments, or for patient privacy.
Children are welcome with adult supervision. Infants under 18 months may visit by special arrangement with nursing staff.
For patients in isolation, visits are limited to immediate family unless otherwise authorized by the attending physician.

Unit-Specific Guidelines:

Medical/Surgical Units

Open visiting hours.

Family Birthing Center (OB)

Located on the second floor.
Fathers and immediate family may visit anytime.
No visitors under 12 unless they are siblings of the newborn.

Pediatrics

Open visiting hours.
Parents may stay overnight at no charge.
Sibling visits coordinated with nursing staff.

Intensive Care Unit (ICU)/Critical Care

Visiting times:
- 6:00–6:30 a.m.
- 11:00–11:45 a.m.
- 2:00–2:30 p.m.
- 5:00–5:30 p.m.
- 8:00–8:30 p.m.
Limited to immediate family and clergy.

For those receiving hospice services, visiting hours are not restricted. A kitchen area is available for family use.

Patient Safety

Partnering with You for Safer Care

Your safety is a top priority at Arkansas Methodist Medical Center. We encourage every patient and family member to take an active role in the care process. By staying informed and involved, you help us maintain a safe and healing environment.

Here are ways you can help:

Speak up if you have questions or concerns about your care
Provide a list of medications and allergies to all care providers
Ask why a test, medication, or procedure is being performed
Remind others to wash their hands before providing care
Request help when getting in or out of bed if you feel unsteady
Review your discharge plan carefully before leaving the hospital

All AMMC staff wear identification badges for your safety. If you ever feel unsure about a treatment or a staff member’s role, don’t hesitate to ask.

For more safety resources or to speak with our Patient Educator, just let your nurse know.

Fire and Disaster Drills

What to Expect During Safety Training Events

Your safety is our highest priority at Arkansas Methodist Medical Center. As part of our commitment to emergency preparedness, we regularly conduct fire and disaster drills throughout the hospital.

These are only drills. If you hear an alarm or see staff responding to an emergency situation, please do not be alarmed unless you are instructed otherwise.
Remain in your room unless directed to move. Patients and visitors should stay where they are unless specifically asked to relocate by staff.

Our team is thoroughly trained to respond to emergencies, and these drills help us ensure a safe environment for everyone in the facility.

You may also notice signs or overhead announcements related to drills during your stay. These events are part of our continuous improvement in safety and readiness.

Privacy & Patient Rights

Understanding Your Rights and How Your Information Is Protected

At Arkansas Methodist Medical Center, your privacy and dignity are among our highest priorities. As a patient, you have specific rights regarding your care, treatment, and medical information.

Your Rights Include:

The right to receive quality care in a safe, respectful environment
The right to be informed and involved in decisions about your care
The right to accept or refuse treatment
The right to make advance directives, including living wills and health care proxies
The right to privacy and confidentiality of your medical records
The right to access your own medical records
The right to voice concerns without fear of retaliation

We are also committed to protecting your personal health information in compliance with HIPAA regulations. Our full Notice of Privacy Practices and Patient Rights documents are available at the time of admission and upon request. If you ever feel that your rights have been violated, you have the right to file a complaint.

For more information or to speak with someone about your rights or our privacy policies, please contact AMMC’s Privacy Officer at (870) 239-7000.

Release of Information

Understanding What’s Shared and How to Protect Your Privacy

General updates about your condition may be shared with family or friends who call the hospital, unless you request otherwise. These calls are transferred to your nursing unit, where basic condition information can be provided after confirming your name.

If you prefer not to have any information released, please inform your nurse or a staff member so we can respect your wishes.

For more details about how your health information is used and protected, please refer to our Notice of Privacy Practices and Patient Rights sections.

Going Home

Discharge Planning and Next Steps

Your recovery doesn’t end when you leave the hospital—and we’re here to help you plan a safe, smooth transition home or to another care facility.

Discharge Planning Begins Early

At Arkansas Methodist Medical Center, discharge planning starts as soon as possible during your stay. Your physician, primary nurse, Case Management, and Social Services staff will work with you and your family to set a discharge date and discuss any care you may need afterward.

What to Expect:

You’ll be informed in advance of your expected discharge day.
You’ll receive instructions about follow-up care, medications, dietary needs, and activity restrictions.
If you need home health, medical equipment, or ongoing therapy, our team will help arrange services.
Questions about transportation? Let your nurse know so we can assist you before discharge.

Our goal is to ensure you feel confident and supported as you return home. If you have any concerns, please reach out to your care team or call the Social Services Department at (870) 239-7153.

Comments & Concerns

We’re Listening—How to Share Feedback About Your Care

At Arkansas Methodist Medical Center, we value your voice. If you or your loved ones have any comments, concerns, or compliments about the care or service you received, we want to hear from you.

Ways to Share Your Feedback:

Speak directly with your nurse, technician, or physician.
Request to speak with the department manager or Nursing Supervisor.
Contact Jessica Bryan, Director of Social Services, at (870) 239-7153.
Contact Candice Wicker, Chief Nursing Officer, at (870) 239-7450.
Call Administration at (870) 239-7101 (Mon–Fri, 8 AM–5 PM).
After hours or weekends, call the Administrative Supervisor via (870) 239-7000 or dial “0” from within the hospital.

You may also submit a written concern to:

Administration
Arkansas Methodist Medical Center
P.O. Box 339
Paragould, AR 72451-0339

If your concern is not resolved through AMMC, you may contact:

The Joint Commission
Office of Quality Monitoring
Fax: 630-792-5636
www.jointcommission.org

Arkansas Department of Health
Phone: 501-661-2000

All feedback is kept confidential and will not affect your care.

Community Health Education

Support & Education

At AMMC, we believe education is a cornerstone of lifelong health. Through free classes, workshops, support groups, and awareness events, we empower our community to take control of their health and wellness.

Programs & Events

CPR and First Aid Certification Classes
Diabetes Education
Prenatal & Childbirth Classes
Breastfeeding Support
Health Screenings
Smoking Cessation Programs
Senior Wellness Education
Nutrition and Fitness Education
School and Workplace Presentations
Annual Health Fairs and Awareness Campaigns

Open to the Public

Most AMMC education programs are open to the public and offered at no cost or a low fee. Some programs require advance registration. Community members of all ages are welcome.

Learn Something New. Live Healthier.

View upcoming events on our News & Events calendar or call (870) 239-7000 for more information.

Request Medical Records

Patients & Visitors

Patients have the right to access and request copies of their medical records. Arkansas Methodist Medical Center makes the process clear and convenient.

Step 1: Download the Authorization Form
To request your medical records, begin by downloading and completing our Authorization for Release of Medical Records form.
Download Medical Records Release Form (PDF)

Step 2: Submit Your Completed Form
Return the completed form using one of the following methods:

Mail:
Arkansas Methodist Medical Center
Health Information Management (HIM)
900 W. Kingshighway, Paragould, AR 72450

Fax: 870-239-7110
Phone: (870) 239-7000

Step 3: What You’ll Need

Completed and signed authorization form
Government-issued photo ID
Details of the request (dates of service, specific documents needed)

Need Help?

Call the HIM Department at (870) 239-7000 for assistance.

All requests will be processed in accordance with HIPAA regulations. Please allow up to 7–10 business days for processing. Fees may apply depending on the nature of your request.

Patient Portal – MyCareCorner

Patients & Visitors

Access your AMMC medical records anytime, anywhere through our new and improved patient portal: MyCareCorner. Whether you’re a returning user or registering for the first time, MyCareCorner makes it easy to stay connected to your health.